A Positive Customer Experience Requires Listening to Their Needs | Story Selling

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“There are two components to listening to needs:”


1 – The skills of listening

2 – The importance of understanding people’s needs


“Listening and hearing are not the same thing. Most people are born with the ability to hear; but few of us are truly good listeners.”


“Well-developed listening skills that include asking good questions, combined with striving to satisfy needs will create long-lasting, trusting relationships with team members, internal colleagues and client/customers.” by Caroline Rowan


Read more: http://www.tac-focus.com/article/listening-needs#.UWfwAfMo603

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